Hi, I’m Madeline but you can call me Maddie
I'm a certified UX Writer with knowledge in UX Design software and processes, as well as a background working in CX. I'm a storyteller who's passionate about helping others.
Aug 2019 - Present
Customer Experience Specialist
Brooklinen
While my role began mostly with assisting customers, I am now mostly focused on assisting remote teams and answering questions for other agents, as well as tasks and projects focused on the operations and business development side of the business.
EXPERIENCE & EDUCATION
PROUD CAT MOM
UX Writing
UX Design Principles
Experience using Figma & Adobe XD
Customer-facing Experience (CX)
SKILLS & PROFICIENCIES
