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Hi, I’m Madeline but you can call me Maddie

I'm a certified UX Writer with knowledge in UX Design software and processes, as well as a background working in CX. I'm a storyteller who's passionate about helping others. 

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Aug 2019 - Present

Customer Experience Specialist

Brooklinen

While my role began mostly with assisting customers, I am now mostly focused on assisting remote teams and answering questions for other agents, as well as tasks and projects focused on the operations and business development side of the business. 

EXPERIENCE & EDUCATION

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PROUD CAT MOM

UX Writing

UX Design Principles

Experience using Figma & Adobe XD

Customer-facing Experience (CX)

SKILLS & PROFICIENCIES

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Let's work together!