Most UX surveys are administered during the final Listen phase of the design cycle. However, there are many different types of surveys, which can be used effectively throughout the design cycle.

Tables of contents provide a page overview and direct access to specific sections. When designing a table of contents, carefully compare different placement and styling options to maximize usability.

Designing a good survey is harder than it may seem. Ensure accurate and reliable data by writing questions that are appropriate for the method and worded to minimize bias.

Inviting users to directly participate in UX Workshops can vastly improve the workshop output; however, the exact strategy and methods for including them vary based on the workshop type and goals.

Inexperienced facilitation in affinity diagramming workshops can lead to groupings that do not serve the team goals or misrepresent underlying issues.

We sometimes think of personas as final artifacts, when, in reality, personas are merely a representation of data, and data can change. An artifact that is too polished or difficult to update may result in an outdated and unused persona.

A lack of agreement on goals and other basics can derail an entire workshop. Hold a call prior to the workshop to establish these basics in advance.

A successful UX workshop includes a relatively small number of diverse participants and prioritizes users’ needs.

Today is my last workday of 2020. Thank goodness.

I hate making personas for clients. But I love making personas WITH clients.