I’m a UX Researcher and Workshop Facilitator who thrives on collaboratively identifying and solving complex problems.

About Me

I am an anthropologically-trained user experience researcher, with experience across multiple domains and industries. I am passionate about applying qualitative research methods to build experiences that delight users and meet business goals. My favorite moments are when I’m able to convince a skeptical stakeholder that user insights are more easily attainable than they thought, and the look on their face when I prove it to them.

 

Specialties

sprint & workshop facilitation

ux research strategy

ux research ops

in-depth interviewing

usability testing

information architecture

personas & journey maps

wireframes & prototypes

 

Outside of work, I enjoy cooking and baking, board, card, and lawn games, craft beer and cheese, and exploring woods and trails with my wife, daughter, and dog.

My Projects

 
unnamed (6).png

Building a call center testing program at a major insurance company

unnamed (7).png

Pulling off a huge research project on a busy team at a tiny company

Reprioritizing a neglected audience with a design sprint

unnamed (9).png

Discovering a product’s true audience with personas and journey maps

 

Recent Articles

Articles
How to Run Surveys at Every Stage of the Design Cycle
How to Run Surveys at Every Stage of the Design Cycle

Most UX surveys are administered during the final Listen phase of the design cycle. However, there are many different types of surveys, which can be used effectively throughout the design cycle.

Table of Contents: The Ultimate Design Guide
Table of Contents: The Ultimate Design Guide

Tables of contents provide a page overview and direct access to specific sections. When designing a table of contents, carefully compare different placement and styling options to maximize usability.

Writing Good Survey Questions: 10 Best Practices
Writing Good Survey Questions: 10 Best Practices

Designing a good survey is harder than it may seem. Ensure accurate and reliable data by writing questions that are appropriate for the method and worded to minimize bias.